Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original condition and packaging. For hygiene and safety reasons, skincare, cosmetics, and other personal care products that have been opened, used, tested, or have a broken or removed seal are not eligible for return, unless the product arrived damaged, defective, or incorrect. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at info@twojbeauty.com before sending your item back. Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide instructions on where and how to send your return. Customers are responsible for return shipping costs for returns that are not due to our error. Original shipping charges are non-refundable.

Damages, Defects, and Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at info@twojbeauty.com with your order number and photos of the item and packaging. We will review the issue and work with you to make it right. If the return is due to an error on our part, we will cover the applicable return shipping costs.

Exceptions / Non-Returnable Items

Opened, used, tested, or unsealed skincare, cosmetics, and personal care products cannot be returned for hygiene and safety reasons, except when they arrive damaged, defective, or incorrect.

Gift cards and items specifically marked Final Sale are not eligible for return. Please contact us if you have questions about whether a particular item is eligible for return.

Cancellations

Orders may be canceled within 15 minutes of being placed, subject to the order’s fulfillment status. After the cancellation window has passed, we cannot guarantee that an order can be canceled before processing or shipment.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the eligible item in accordance with this policy and place a new order.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@twojbeauty.com.