Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully completed.

Orders are not processed or shipped on weekends or U.S. federal holidays. Processing times may be longer during holidays, promotional periods, or periods of high order volume.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the available shipping options for your order.

Free standard shipping is available on eligible orders of $70 or more within the contiguous United States and Washington, D.C.

Orders shipping to Alaska and Hawaii are subject to separate shipping rates and are not eligible for the $70 free shipping offer. Applicable shipping charges will be displayed at checkout.

We currently do not ship to Puerto Rico or other U.S. territories.

The shipping rate and available delivery options shown at checkout will apply to your order.

DELIVERY TIMES

Estimated delivery times may be displayed at checkout. Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Two J Beauty is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside our reasonable control.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at info@twojbeauty.com.

Once an order has been processed or shipped, we may not be able to change the shipping address.

LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, contains an incorrect item, or you experience an issue with your shipment, please contact us at info@twojbeauty.com with your order number and relevant photos or information so we can review the issue and make it right.

If an order is returned to us because an incorrect or incomplete shipping address was provided by the customer, additional shipping charges may apply to resend the order.

RETURN SHIPPING

Return shipping is handled in accordance with our Return & Refund Policy.

For eligible returns that are not the result of our error, customers are responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before returning the product so we can provide appropriate instructions.

CONTACT

Two J Beauty is operated by J&J Global Enterprise, Inc.

For questions regarding shipping or delivery, please contact:

info@twojbeauty.com